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SHIPPING & RETURNS

Shipping Policy

  • All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

  • All orders ship via USPS, FedEx Ground, FedEx Home Delivery, FedEx Smartpost, and Ups Ground.

  • Orders will be delivered to the customer within 3-5 business days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

  • You will receive a tracking number by email you provide.

  • We ship anywhere in the continental United States.

Return & Exchange Policy

  • Most products sold by InstallerCCTV.com qualify for a exchange or return within 30 days from the date your order ships. Clearance items are not eligible for return.

  • The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a restocking fee 20% of the product price will be deducted from your refund. We do not refund any freight or shipping charges. 

  • InstallerCCTV reserved the right to refuse any incomplete returned product. InstallerCCTV reserves the right to refuse any items that have been physically damaged or noticeably misused. Physical damages on any RMA void all warranties.

  • If you would like assistance in returning an item, please contact our customer service department at info@installerCCTV.com. We will be happy to walk you through the return process.

  • RMA number must be marked clearly on the shipping box. InstallerCCTV will refuse the shipment if there is no RMA number on the shipping box.

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